FAQ & Site Info
What kind of people would we be if the answer was no? Of course they do! All DVDs are guaranteed to play, our clothing items are guaranteed to fit, our bedding sets are guaranteed to be new and complete, and all of our other items are guaranteed to please! Simply contact us (firstname.lastname@example.org) if you're not satisfied with your purchase, and we'll work something out to make it right. We offer FREE returns on all of our products, with some (reasonable) strings attached, so see our terms page for all the specific details.
For Ohio residents, our sales tax is included in the purchase price. There are no additional charges to the consumer other than the displayed price.
Every day, we offer a buy 3 get 1 free (and still with our world-famous ALWAYS FREE SHIPPING) on all used DVDs, games, and books, with the ability to mix-and-match between all three. (Usual terms apply; i.e. cheapest item is the free one.) Other than that, we may drop the price on other items occasionally, or "clearance" out ones that have been sitting around a while to make room for new merchandise, but our low inventory levels allow us to be more aggressive in beating out competitors. In other words, we find the cheapest price we can find for each item on the Internet, and if we can't get it at a cost that will allow us to beat it, we don't buy it. So while we may not offer traditional "sales", that doesn't mean you're not getting an excellent deal.
Many of our products are sold at rock-bottom prices, so there isn't much wiggle room on individual items. However, some of the more "collectible" items we sell might be open to some haggling, as are orders of multiple items, or items that have been in the store for a while. That being said, no matter what you're looking for, it never hurts to contact us to find out: email@example.com.
Aah, what a loaded question in this day and age! We will gladly price match any item found on eCrater, for a similar product, in a similar condition (i.e. new copies of the same movie; a used PC game with the same accessories and in the same state as mentioned in our listing), with no questions asked. If you see a lower price elsewhere, let us know and we will see what we can do, at our own discretion. In other words, if it will cause us to lose money or put us in a similar negative situation that doesn't benefit us, we reserve the right not to do it. However, we will do our best to come up with a mutual deal that benefits both parties.
Well, first of all, because there's a very good chance we're cheaper than other places where you might have seen it. There are a myriad of other reasons, as well, but I'll try to keep it basic: For starters, the price you see is the final price you pay. Shipping charges, taxes (applicable to Ohio residents only), and any other fees are included, and there are no additional costs for "oversized items" or "handling". We also don't have daily fluctuating retail prices, or any other questionable sales tactics. Another good reason is FREE returns. As long as your item is unopened, or in the case of used products, in the same condition it was received in, we'll completely refund your money, with no "restocking fees" or other shadiness. (Details on our return program can be found on our Terms & Conditions page, as it works a little differently than larger companies). We also strive to ship out packages within 24 hours, so you'll get your items faster than many companies, who either wait to ship things out on certain days, or are so busy they may take days (or longer) to process your order.
Well the answer is very simple: You should leave negative feedback without contacting me first. HA, JUST KIDDING. PLEASE, FOR THE LOVE OF GOD, DO NOT DO THIS. I am unable to reply to feedback, and it's just a real crappy thing to do. What you should absolutely do for real is contact me directly: firstname.lastname@example.org. I'm on email all day and will respond within 24 hours. From there, we can work something out that will be mutually beneficial for both of us. I handle everything on a case-by-case basis, but in most cases, the "worst-case" scenario is that you'll get your money back. Now note I said "in most cases". If you've been using the item for a year and it breaks, well then that's kind of on you. But if you order something and it turns out to not be something you want, or even if you just change your mind, let me know, preferably within a reasonable amount of time (how does 30 days sound?) and we'll go from there. I want you to be happy with your purchase, and feel like you really got a good deal, because chances are great that you just did!